Frequently Asked Questions

Ques - What is your minimum order quantity?

Ans - Our Minimum order quantity depends on the design and technique used in the product.

Ques - Can I customize my own product?

Ans - Yes, of course. But for that, you would have to provide us with your design and tell us your requirements like size and color and quantity. Our sales team representative would then fill you in on all the necessary details.

Ques - Do you guys offer free shipping?

Ans - No. Shipping charges are additional. They depend on the weight, dimension and destination.

Ques - Do you offer discounts for bulk orders?

Ans - Yes absolutely. We offer discounts on bulk orders. We offer scale prices. That means the larger your order, the lower the unit price of your products.

Ques - If I don't have a reference image but I have an idea. Can you do the artwork for me?

Ans - Yes. We would love to help you but for that, we would require a reference image from your end. You can just email whatever you have and we can help further design as per the requirement.

Ques - Do you take urgent orders?

Ans - Yes. We do take urgent orders depending on the product, technique, and design. We can only confirm once we have more information on the same.

Ques - How much is shipping?

Ans - Shipping depends on the weight, dimension and destination.

Ques -What file types do you like for art?

Ans - We accept files in "Vector file/ psd/ ai/ cdr/ or just jpeg format.

Ques - Do I have to pay international taxes and duties?

Ans - Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.

Ques - What about trademarks and licenses?

Ans - According to our company's policy, we do not make pins with licensed marks unless you hold the license. You will need to furnish proof that you have the right to use a trademarked logo or artwork. You agree to hold us harmless if sued. If we learn after making a pin that a trademark was violated, we will turn the matter over to the proper authorities.

Ques - What are your accepted payment methods?

Ans - We accept card payments with MasterCard and VISA or payment via PayPal or Razorpay.

Ques - How long does it take to make custom product?

Ans - The timing usually depends on a few factors ranging from the technique used, quantity, and complexity of the design. The standard time to get the custom-made products delivered is 15 days in production and 7 working days to get delivered.

Ques - Is there any other way to order, besides internet?

Ans - Yes. You can contact us by Telephone, whatsapp, and email orders, everything is accepted.

Ques - How do I get a Quote?

Ans - Simply click the Request a Quote button below and fill out our quote request form, attach artwork, or describe your pin idea, and will get back to you within 24 hours (except on weekends).

Ques - Do you follow any minimum order quantity criteria?

Ans - Our minimum order quantity criteria for lanyards varies according to the technique and quantity. For most products, it is 100 pieces in one design.

Ques - What is the order process?

Ans - Once you accept the quote and finalize the design. You would have to provide us with 50% advance payment. The other 50% is cleared once the products are ready to ship.

Ques - Do you charge anything extra for design proof?

Ans - No, we do not charge anything for the online design proof.

Ques - Does Pin it up ship anywhere in the world?

Ans - Pin it up is proud to ship anywhere in the world.

Ques - What if I don't like the product after I receive them?

Ans - No worries. We are here for you and we stand behind what we sell. Before shipping your products, every single one of our pins are handled and cross-checked many times during the manufacturing process. Most errors are caught before we ship them to you. In case you feel any manufacturing defect, we would fix it at our expense.

Gallery

Know More About Us

We are a Delhi-based global brand specializing in personalized and customized gifts and corporate supplies for your informal and corporate events. We are your go-to source for distinctive personalized presents that leave an impact because of our dedication to delivering top-notch goods with spectacular designs.

After successfully settling in the Indian market, 'Pin it Up' has extended to the UK and UAE markets. If you have friends and family outside India, they can easily reach us, and we will be more than happy to fulfil all their needs. Just scroll through our website, look at the designs, and let us know through an email or call if you like any, or you can also let us know your design aesthetic, and we will curate the product for you. 

You Tell, We Curate!